Data deletion instructions

1. Ask us to delete your data

Email jwiles@roostlabs.co.uk with the subject "Data deletion request". In the email, name your business and the WhatsApp number that is connected to Arctic Air.

We then delete:

• the connection details for your WhatsApp Business Account and number;
• the access tokens that let Arctic Air use your number;
• the WhatsApp messages stored in your Arctic Air; and
• the contacts stored in your Arctic Air.

We confirm by email when it is done, within 30 days of your request.

2. Disconnect Arctic Air yourself

You can remove Arctic Air's access at any time, without asking us:

• sign in to Meta Business Suite as an admin of your business;
• open your business settings;
• find the list of connected apps or integrations; and
• select Arctic Air and remove it.

Removing it revokes Arctic Air's access to your WhatsApp Business Account immediately: it can no longer send or receive messages on your number. Meta changes its menus from time to time, so the names may differ slightly from the ones above; Meta's own help centre has the current steps.

Disconnecting stops access, but it does not delete what is already stored in your Arctic Air. To have that deleted as well, email us as set out in section 1.

3. Your number stays yours

Your WhatsApp Business Account and phone number belong to your business. Disconnecting Arctic Air or deleting your data does not close, transfer or change either of them. You can keep using them as you do now, or connect them to another service.

4. Contact

Roost Labs — James Wiles, sole trader
46 Compton Way, Farnham, GU10 1QU, United Kingdom
jwiles@roostlabs.co.uk · 07713664439

How we handle WhatsApp data is set out in section 15 of our Privacy Policy.

Arctic Air · Privacy Policy · Licence agreement · Last updated 22 September 2026