For local service businesses
Your next bookings are already in your customer list.
Roost Labs turns the past customers who've drifted away into booked appointments — without ad spend, new leads, or any extra work for your team.
The overlooked asset
The customers you've already won are the ones you're most likely to win again.
Every local business builds up a quiet list of people who came once or twice and then stopped — not because anything went wrong, but because life moved on and nothing brought them back. They already know you. They already trusted you enough to book once. That makes them far easier to bring back than a stranger who's never heard of you, and far cheaper than chasing new leads through ads. For most businesses, that list just sits there, untouched.
What we do
We turn your dormant list back into bookings.
We take the list of past customers you already have and run a short, friendly campaign that gives them a genuine reason to come back — a check-in, a reminder, a reason to book now. It's handled for you from start to finish, written in your business's voice, and returning customers book in exactly as they normally would. You don't lift a finger, and your team's day doesn't change.
How it works
Three steps, no disruption.
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01
Your list
You hand over the customer list you already have. We treat it carefully and keep it private — it never goes anywhere else.
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02
The campaign
We design and run a respectful win-back in your voice, timed and worded to bring people back without ever feeling pushy.
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03
The bookings
Returning customers book in as normal. You see exactly what came back, and we refine it as we go.
The thinking
Built around results, not promises.
Reactivation works because it starts with people who already chose you once — so the results tend to show up quickly, and they're easy to measure against a list you already had. We'll walk through exactly how it's structured on a short call, with no obligation.
Who's behind it
You work directly with the builder.
Roost Labs is led by James Wiles, based in London. You deal directly with the person who designs and runs your campaign — no account managers, no handoffs. The person who hears what you need is the person who builds it.
See what your customer list could bring back.
Prefer to write? Send a short note and James will get back to you.